Privacy Policy

1. Information We Collect

We may collect the following categories of personal information when you contact us, submit a booking enquiry, or use our website:

• Full name, email address, and phone number provided via our contact forms or WhatsApp
• Event details including date, type of event, guest count, and preferences
• Payment and billing information when processing deposits or invoices
• Device information, browser type, IP address, and usage data collected automatically via cookies
• Photographs or videos submitted by you for event-related purposes

2. How We Use Your Information

The information we collect is used solely for the following purposes:

• To respond to your enquiries and communicate about event bookings
• To plan, coordinate, and execute events as contracted
• To process payments and send invoices or receipts
• To improve our website, services, and customer experience
• To send relevant updates, offers, or event-related communications (only with your consent)
• To comply with applicable legal obligations

3. Sharing of Information

We do not sell, rent, or trade your personal information to any third party. We may share your data only in the following limited circumstances:

• With approved vendors or service partners (decorators, caterers, entertainers) strictly for the purpose of fulfilling your event requirements, and only with your knowledge
• With legal or government authorities when required by applicable law
• With payment processors for the secure handling of financial transactions

All third parties with whom data is shared are obligated to protect it in accordance with applicable privacy laws.

4. Data Retention

We retain your personal information for as long as is necessary to fulfil the purposes described in this policy or as required by law. Event-related records may be retained for up to 7 years for accounting and legal compliance purposes. You may request deletion of your data at any time (subject to statutory obligations).

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include secure servers, encrypted communication channels, and restricted staff access to sensitive data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the following rights with respect to your personal data:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request erasure of your data where no legal obligation requires its retention
• The right to withdraw consent for marketing communications at any time
• The right to raise a complaint with the relevant data protection authority

To exercise any of these rights, please contact us using the details below.

7. Third-Party Links

Our website may contain links to third-party websites (such as Google Maps or social media platforms). We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with their data, please contact us immediately and we will take steps to delete it.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our website or services following the posting of changes constitutes your acceptance of the revised policy.